DERMALOGICA
Background:
Founders of The International Dermal Institute supplying professional skin care products, and training of skin care professionals.
Brief:
The ability to book courses in a number of unusual ways. For example, a 'Scatter Course' is a course is made up of three individual bookings that are made across three separate calendar months. Loyalty management based on course attendance was a must, and the ability to work in different time zones real time.
Challenges:
Technology spread - central hosting in the UK but working through Canada, New Zealand and Australia. Time zones and data transfers/changeover strategy.
Client Quote:
Alex Pradia, Education Business Manager says "Ez-Book has today been installed into its third Country with The International Dermal Institute - AUSTRALIA! All has gone to plan and the Administration team will be using it from Monday morning! An enormous thank you to James from Ez-Book for all the hard work involved and particularly in regards to the new amazing reporting package - Australia was the first to get it! Thank you also to Richard from Ez-Book for resolving any issues so speedily that came up".
Result:
All objectives in producing a stable and effective solution with minimal disruption to existing procedures were achieved. 90% of the gaps were solved by the flexibility of the Ez-Book configuration and the reporting tool and the remaining 10% required core development mainly in relation to date and time stamping of transactions in a real time environment where there is a 17 hour time difference.