NIRVANA SPA
Background:
The award-winning Nirvana Spa is one of the UK’s busiest day spas, with over 400 bookings every day.
Brief:
To install a booking system for the spa and other related bookings, that incorporated yield management, with a view to increasing profitability that would be compatible with the existing membership management system.
Challenges:
Ez-Systems needed to cope with the huge volume of bookings and the high level of administration. Online bookings were previously a challenge and the system needed to accommodate call centre handling.
Client Quote:
Tim Harding, MD of Nirvana Spa: “Since we have been using Ez-Book by Ez-Systems, the revenue at the Spa has increased and our staff are happier. This has resulted in an even better overall experience for our customers at Nirvana Spa".
Result:
Nirvana Spa has experienced higher profits since installing the Ez-Book system and improved resource utilisation thanks to the adherence of optimisation rules. This represented a breakthrough in bookings technology and resulted in Ez-Book becoming a serious contender in the spa sector. Nirvana Spa has been one of the most influential clients in terms of the ongoing development of the product.