Stuart Angus - Shire Hotels Group Spa Manager
Shire Hotels recently converted over to Direct Debit AUDDIS collections. This process was supported by the ClubRunner team advising on requirements through to business processes and the test file production.
Stuart said "Over the last few months ClubRunner has helped to guide us through the change over with excellent levels of advice, communication and updates, in order to provide us with the information and direction required to implement the necessary changes."
Justin Pafrey - Loughborough College Sports Centre
Loughborough College sports centre recently chose ClubRunner to replace their older DOS based system. The team, headed up by Justin Palfrey, made the decision to switch to Club Runner just 6 weeks ago, but although it’s early days ClubRunner has already made an impression.
Loughborough took the decision to implement ClubRunner because of the unique combination of advanced technology that was still fantastic value for money. Word of mouth also played a major role in Justin’s decision and after hearing consistent positive feedback from current users and calling on advice from ClubRunner’s staff on the user and member benefits he made the decision to upgrade.
Justin and his team are still in the training cycle learning about the many benefits ClubRunner can bring to the Sports Centre, but even after just a few sessions Justin is confident that the team will reap the benefits from ClubRunner on several levels, “The ClubRunner system is really easy to use. The numerous reporting, booking and payment facilities have all impressed us and I am sure that these features will enhance the business here for staff and customers.”
Craig Whitfield - General Manager at PlayGolf Manchester
PlayGolf have two ranges in the UK, one in Harrow and one in Trafford Park. Craig Whitfield is very pleased with his recently installed system: ''ClubRunner has delivered a superb EPoS and ball payment system, combining a really comprehensive and easy-to-use bookings application that both our shop and each of our pros can use. All of this is now aligned seamlessly with both the customer management system, and the excellent Range Servant ball management system. We're now able to deliver a whole new level of customer service and relationship management."
Susan Foster - Assistant Leisure Manager - Waves Health Club
Susan Foster, was introduced to ClubRunner when she joined Waves 3 years ago. Last year they decided to upgrade their system. As well as offering a better service to members and visitors, upgrading their systems allowed Waves to enhance their efficiency and speed up staff training. According to Susan, staff have found the new touch screen system easy to navigate and have developed a new found confidence; accuracy is of the highest level.
When asked whether ClubRunner is easy to use, Susan laughed and gave a categorical “Yes!” By using ClubRunner to retain control of all of the business functions at the Health Club, Susan has been able to enhance the customer experience and empower staff. “The system is so easy to use that I am confident that all of my staff understand how to use the system, which is very reassuring.” Susan continues to explain that when questions do arise, ClubRunner’s support staff have dealt with enquiries quickly and effectively, “ClubRunner’s support staff provide a fantastic service. It was such a help to have them there to support us when we were still learning.”
The diversity of ClubRunner’s system has been amply demonstrated at Waves where ClubRunner has provided a complete solution that manages and integrates the business structures at every level. “Thanks to ClubRunner, we have finally been able to centralise all of our office administration in one area. Even our cash system has been integrated into the ClubRunner system.” Management time and paperwork have also been greatly reduced as reports across numerous different areas are so easy to generate.
Most importantly for Susan, members and visitors are noticing and commenting on the improvements in service, which is great for business. The introduction of the new booking facility has certainly aided this and has been well received by the staff who have found it to be user friendly and fail safe. Staff are guided step-by-step through the system so old problems such as double bookings and class conflicts are a thing of the past.
Wendy Bougen, Aquae Sulis Spa Manager - The Elms Hotel
"I was introduced to Ez Book in May 2008 as it was the system being installed for our new Spa facility. I am personally very impressed with the system itself but also the support network you are able to receive 7 days a week.The system in place is very efficient and the issues which occur are usually dealt with and resolved within the day! If there is any new report or information we require Ez systems have created it within the time frame required.Overall excellent friendly service and the system is very efficient and works well within the business."
Bank OF Cyprus Athletic Center
We operate a Leisure and Athletic Center in Nicosia Cyprus. We have been using EZ Book for the last 18 months. Our operation is rather large and complex ranging from simple tennis court bookings to a large number of swimming, squash, karate, tennis and table tennis classes. At the same time we operate extensive catering facilities ranging from simple lunches to upmarket banqueting and restaurant activities.For the efficient running of the above operations we use EZ Book. EZ Book can handle nearly all aspects of our work quickly and very efficiently. It is a very stable, EASY and versatile piece of software. Our staff are very happy with the great ease and functionality of the package. The greater success of EZ Book compared to other software we have been using in the past, is the team of experts behind its creation, development and support. Both the development and support teams are always very willing to help us with new features and assistance when there is a problem and they do so in a speedy and professional manner.