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Providing all you need to run your facility
Bookings are automatically matched to the resources available, helping to manage staff time better, thereby reducing gaps between bookings. Customer profiling tools show usage and spend patterns, as well as additional customer information. Prospects can be managed more effectively by using automatic follow-up triggers within our CRM module.
Fast and effective point of sale transactions makes it easier for you to cross and up-sell. Reports are customisable by you to provide the information you need to become more effective. Having the key performance indicators allows you the make informed business decisions instantly and so never missing an opportunity.
We‘re offering first class tools and technologies
With options for biometrics, contactless technology as well as barcodes and magnetic Ez-runner can accommodate your chosen controls.
Whether controlling gates, turnstiles, doors or just checking people in at reception – Ez-Runner can be configured to check every aspect of a client record. Alerts displayed include photo, financial status, hours & days allowed, sessions available and also any up and coming bookings.
Make your client experience simple and convenient using Ez-Runner. Carry only one card/fob for access, verification, charge card as well as locker and gym functions. Most contactless payments are made with cards; however, Ez-Runner can manage key fobs as well as 3rd party gym and lockers devices.
Whether on line via PC, mobile or tablet or in-site – quick, easy, convenient and confirmed by text or email to ensure your business maximises all booking opportunities. Your site – your rules! Configure your settings and let Ez-Runner automatically enforce your booking conditions. Why not run a waiting list for the busy classes and let Ez-runner automatically alert clients when space becomes free.
Automated, On-line and seamless - you can manage the whole DD process within Ez-Runner, from creating BACS and AUDDIS files through to automatically processing returns and debt management. Ez-Runner automatically checks for potential problems allowing you to resolve them before any files are sent off to the bank. The system also comes complete with a no fuss solution to rollback previous charge lay-ins and BACS files should you need to.
Make your Grid easy for your staff and customers to ensure a smooth and timely booking process. With Ez-Runner you can customize your booking grid to cater for your business, whatever your set-up. Display your bookings, courses, classes and treatments by site, area or resource. The booking grid is packed with interactive functionality allowing you to work seamlessly between your bookings, clients and point of sale.
Standard reports are pre-designed and installed to ensure you have the information you need to run your business. Our inbuilt scheduler means reports run automatically at your key business times 24/7 365 days a year. Output can direct into excel or as pdf’s ready for your next meeting, as a sage export and even emailed to your management group. Our flexible reporting suite allows you to extract and filter the information you want, displayed in a way that suits you. Run at a time of your choice and drill down into the detail behind the information at the click of a button.
Technology is supposed to make our lives easier – with Campaign Manager this is certainly true. Setup your recurring communication and follow ups once and let Campaign Manager do the work for you time after time. Campaign Manager lets you custom implement your own criteria add what you consider to make it a success and you simply monitor the results.
Set up your rules and Ez-Runner will automatically send booking confirmations and alerts to your customers. These could be done the day before, or even an hour before as a reminder to cut out ‘no shows’. Our existing customers benefit by the fact that text and emails sent after the booking is a great way to improve customer service and retention.
Ez-Runner uses Responsive Web Design (RWD). To benefit your business as your Ez-Runner booking and payment pages provides an optimal viewing experience — ease of reading and navigation with a minimum of resizing, panning, and scrolling — across a wide range of devices (from desktop computer monitors to mobile phones). What this means is more bookings, made more quickly on the most convenient device for your busy customers and in your own brand design.
Well known clients from all over the UK
Having worked successfully with Ez-Runner for over 10 years as our in club management software provider, we decided to move onto their latest hosted central solution in 2012.
I have been impressed with Ez-Runner’s management of the project in moving our four sites seamlessly into the new single database technology. This new technology provides a single database, which has a host of benefits to us including central reporting and reciprocal member access throughout our groups. Many aspects in the new software are automated, providing further staff saving and efficiencies. We have now added on-line capabilities so that our customers are able to self manage bookings, paperless joining on-line, renewals and payments.
Ez-Runner has been with us from our first site and were awarded our supplier of the year in 2012 to further demonstrate the success of our working partnership.